Privacy Policy

TrueWellness.org
Effective Date: August 18, 2026

1. Introduction

True Wellness, Inc. (“True Wellness,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, programs and services we provide (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

2. Sources of Personal Information

We may collect the following types of information:

Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Information submitted through contact forms

  • Information submitted when registering for programs, events, social media or newsletters

Personal Information Collected Automatically

When you use our Services, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of visit

  • Referring website

This information may be collected through cookies or analytics tools.

Third‑Party Sources of Personal Information

We may receive Personal Information about you from third parties, depending on how you engage with us and the Services we provide. These third‑party sources may include:

  • Program partners and sponsors — such as employers, health plans, wellness program administrators, or other organizations that engage us to deliver wellness, assessment, or advisory services. These organizations may share information needed for us to perform those services.

  • Service providers and vendors — including organizations that support our operations, such as analytics providers, credentialing services, payment processors, communications platforms, or technology hosting partners.

  • Publicly available sources — such as professional directories, licensing boards, publications, or other public records used to verify credentials or supplement information.

3. How We Use Your Information

We may use your information to:

  • Respond to inquiries or requests

  • Provide community health resources and services

  • Register you for events or programs

  • Send newsletters or updates (if you opt in)

  • Improve our Services

  • Comply with legal obligations

We do not sell your personal information.

4. Cookies and Tracking Technologies

We use third-party software tools on our Services to learn more about how visitors navigate the Services and view content. These third-party analytics providers provide us with analytical information collected through the cookies that we use to improve the Services, to make sure it is easy to use, and to develop content that is both interesting and customized.

We use service providers and other third parties to serve you customized email, SMS, and internet-based advertisements. Those ad networks use cookies and other tracking technologies to serve ads based on your prior visits to our Services. These ad networks may place and store cookies on the devices you use to access our Services and collect information, including your browsing behavior, referring websites, and your response to advertisements.

  • Squarespace Analytics: We use Squarespace, our website hosting and analytics provider, to collect information about how visitors use our website. This information helps us understand website traffic, improve the user experience, and measure the performance of our content.

Squarespace may collect information such as:

  • Browser, network, and device information

  • IP address

  • Pages visited

  • Internal links clicked

  • Searches performed on the site

  • Scrolling activity

  • Timestamps and other usage data

You can learn more about Squarespace’s privacy practices at: Privacy and Security – Squarespace Help Center. This information is used in an aggregated manner to help us analyze website traffic and improve our website and services.

5. Your Privacy Choices

  • Update your Personal Information. You may update your Personal Information by contacting us using the information in the “Contact Us” section below or by contacting us at customersupport@truewellness.org.

  • Delete Your Account. If you no longer wish to use the Services or access your account or account information, you may request us to delete your account by contacting us at customersupport@truewellness.org. This will result in the full, permanent deletion of your account and associated information. We will not be able to recover your account after it has been deleted.

  • Update Your Browser Settings. If you wish to limit or opt out of third-party advertising, you can do one or more of the following:

    • The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be uploaded to your device, including how to disable such technologies. You can disable our cookies, or all cookies, through your browser settings, but please note that disabling cookies may impact some of the features of our Services and prevent them from operating as intended. You can learn more about cookies, including how to see what cookies have been uploaded to your device and how to manage and delete them, by visiting All About Cookies.

  • Digital Advertising Preferences.

    • You can change your preferences with respect to certain online ads, and to obtain more information about ad networks and online behavioral advertising, visit the National Advertising Initiative Consumer Opt Out page and the Digital Advertising Alliance’s Consumer Choice Tool. Please note that even if you opt out of receiving interest-based advertising, you may still receive advertisements, but they will be more general in nature. In addition, the electronic device you use our Services may offer relevant privacy settings; please see the device settings for details.

6. Social Media

Our Services may include features provided by social media platforms, such as buttons or tools that allow you to interact with or share content on platforms like Facebook, X (formerly Twitter), Instagram, or others. These features may allow the social media platform to collect information about your device or your interactions with our online Services, including through cookies or similar technologies. The information collected by these platforms is subject to their own privacy policies and settings.

If you are logged into a social media account while using our online Services, the social media platform may associate your activity on our Services with your social media account. We do not control how these platforms collect, use, or share your information.

We may also maintain a presence on social media platforms and may interact with you if you choose to communicate with us through those channels. Any information you provide to us through social media will be handled in accordance with this Privacy Policy, while your interactions with the platform itself are governed by that platform’s privacy practices.

For more information about how social media platforms collect and use data, please review the privacy policies of the platforms you use

7. De-Identified and Aggregated Data

We may aggregate or de-identify Personal Information we collect through our Services and when operating our business. For example, we may aggregate Personal Information to calculate the percentage of users in a particular zip code. Once information or data has been de-identified and/or aggregated, such information is no longer Personal Information.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is 100% secure.

9. Children’s Privacy

The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information.

10. Links To Third-Party Websites

Our Services may contain links to websites or content operated by third parties. These websites are not controlled by us, and this Privacy Policy does not apply to their privacy practices. If you choose to visit a third‑party website, any information you provide or that is collected by that website will be governed by the third party’s own privacy policies and terms. We encourage you to review the privacy practices of any third‑party website you visit.

11. International Considerations

Our Services are operated in the United States and intended for users located in the United States. Like almost every website, our website can be accessed by an international audience. If you are located outside of the United States, please be aware that information we collect, including Personal Information, will be transferred to, processed, stored and used in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your Personal Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. In addition, such data may be stored on servers located outside your resident jurisdiction and in jurisdictions which may have less stringent privacy practices than your own.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

True Wellness
Email: customersupport@truewellness.org.